CHUKS OKOH

Following series of complaints by passengers over delays and flight disruptions, Air Peace has been summoned to the Nigeria Civil Aviation Authority’s (NCAA) headquarters in Abuja, for an urgent meeting on Monday

The summon followed what the agency described as “a number of unexplained flight disruptions” by Air Peace.

These, according to the Director, Public Affairs and Consumer Protection, NCAA Michael Achimungu, includes complaints received Saturday from passengers on the Heathrow-Abuja flight who were rerouted via Gatwick-Lagos-Abuja and left stranded in Lagos because of a reported air return due to cracked windshield.

The above, along with cases of delayed refunds, compensations/first needs, were said to have activated the Consumer Protection Department of the NCAA.

Achimungu said NCAA would not tolerate such agreement breaches between airlines and flight passengers, noting that appropriate sanctions await violators.

“We will not tolerate any abandonment of paying passengers. While the Authority continues to support domestic carriers, we hold all operators to the strictest standards,” he said.

He stressed that: “An investigation into these disruptions will be conducted and appropriate action taken as usual, based on the facts of the incident as enshrined in Part 19 of the NCAA regulations 2023.

The NCAA, as sole regulatory agency for civil aviation in Nigeria, Achimungu declares, remains committed to protecting the rights of all stakeholders.